This wiki serves as a central repository for information on IBM SRE services for the following two commercial products:

• IBM Maximo EAM SaaS Flex
  Please see important information regarding End of Marketing for Maximo EAM SaaS Flex offering here

• IBM Facilities and Real Estate Management on Cloud (TRIRIGA) SaaS

For more information on these offerings, please reference Service Descriptions and SLA

For information on the FedRAMP version of these products, please see the FedRAMP Offerings section

For information on Maximo EAM SaaS, also known as Public or Multi-Tenant, this is managed by a separate IBM team. Please see the infocenter link for that offering below:

https://www.ibm.com/support/knowledgecenter/en/SSBLW8/com.ibm.mamc.doc/welcome.html

Commonly used CDS Wiki links:

• A new Maintenance & Outage Calendar for 2022 has been added here

• To expedite common service requests for non-PROD environments, please use the Self Service Automation portal

• To expedite issue resolution, please perform these tasks before opening a support case:
  Important Information for IBM Support Cases

• To monitor environment performance and to be notified of important messages regarding your SaaS environments, please use the Client Communication Center - CCC

Other Important Links:

• Security Guidelines

• Request Lead Times

• Maintenance & Outage Calendar

• Maximo on Cloud RACI Document

• TRIRIGA on Cloud RACI Document

• Operations Guide

• Project Implementation Guidelines

• Access Management Tool - NEW