RACI - Environment Management & Responsibilities
Environment Management - General
IBM SRE Responsibilities:
Availability
Monitoring
Capacity Management
Backups
Systems, O/S and Middleware (WebSphere, Database) Patching
Maximo Application FeaturePacks, FixPacks and Upgrades
TRIRIGA Platform Upgrades
Business Continuity (High Availability / Disaster Recovery)
Customer Responsibilities:
Data Validation, Loading and On-boarding
Configurations and Customizations
Promotion of Changes in the UI
User Access and Security Management
Language Management
TRIRIGA Application Upgrades
A detailed breakdown of roles and responsibilities for each product can be found in the links below:
Disclaimer: Information provided in this wiki is for informational purposes only. Content is not to be considered part of any existing IBM®️ Maximo or TRIRIGA customer subscription, agreement, license or contract. From time to time, this site may contain technical inaccuracies or typographical errors, and IBM do not warrant the accuracy of any posted information. The information contained in this wiki is subject to change without notice. By visiting this wiki, you consent to use of cookies and other tracking technologies by IBM’s subcontractor, Atlassian, in accordance with the Atlassian Cookies & Tracking Notice found at https://www.atlassian.com/legal/cookies. If you do not consent to the collection of your data by Atlassian at any time, please leave the wiki and delete the cookies and other web-tracking technologies through your browser.