Submitting a Service Request

Submitting a Request

Using your IBMid, sign-on to the portal (https://devops.maximo.com)

Click on New Service Request

Select the requested start time (if it is for the future). If you have not changed your timezone, the selection will be for UTC. Click the Calendar icon below the text field "Requested Start" and select the time and date you would like the job to start.

Select the environment to run the action against by clicking on the magnifying glass next to the "Target Environment" field. Select the environment from the pop-up list.

Select the action you would like to take by clicking on the magnifying glass next to the "Requested Action" field. Select the action from the pop-up list.

Click Save. And then Click the Queue Request button.

Request will move to INPROG State once the request has been picked up to be executed by the tool.

Note: Once a request has been picked up by the tool for processing the task cannot be stopped.

Validating Results of Request

Open the Service Requests App 

Find your service request and open it.

In each of the fields including Service Request, Asset, Status you can enter filter criteria.  If you just want to display all requests just hit the "Enter" key.  Using your mouse, click on the desired service request number.

Click the log tab and review the log information.