In the Event of a Failure
In the event of Self-Service Automation or Access Management Tool failure, you can open a support case to engage with the operations team. For Self-Service Automation, detailed log information surrounding the failure will be available in the log tab of the service request. Please read through these logs before submitting a support case to ensure the failure was not due to incorrect information entered in the service request.
Note: Requests will be handled per the Service Description for non-production environments.
Requesting Support for TRIRIGA SaaS
Requesting Support for Maximo SaaS Flex
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