2022 Maintenance Calendar

Open

(click to enlarge or download)

Monthly Planned / Reserved Maintenance Windows: 

For Calendar Year 2022, maintenance windows for Maximo and TRIRIGA SaaS environments are planned and reserved for each weekend. The IBM SRE team may take some, none, or all of these windows, depending on patching requirements for environment hardware, network, O/S, middleware and application layers. One weekend is reserved for Production (PROD) environments only, the following weekend reserved for Non-Production environments (NON-PROD). All windows are usually 4 hours in duration (maximum). Non-Production systems may at times be scheduled for maintenance during the week, depending on specific requirements.

Notifications

Environments are usually not available to customers during maintenance windows. IBM SRE will proactively notify customers 5-10 business days prior to taking any planned maintenance window. Maintenance notifications are sent through the Client Communications Center (CCC) portal and 1) posted in the communications section of the portal main page and 2) emailed to all subscribers for impacted customer(s). In order to receive maintenance notifications directly via email, customers must be subscribed in order to receive them. Please refer to CCC link above for subscription notification and sign-up information.

Production (PROD) Environment Maintenance

All Production (PROD) environments share a single weekend maintenance window. This window covers all customers regardless of location.

Planned / Scheduled weekends for Production maintenance are indicated in yellow on the calendar at the top of this page.

Specific Production weekend windows (and timezones) are shown (in yellow) below:

The dates for planned maintenance windows for production environments in 2022 (also shown in the calendar at the top of this page) are: January 8-9, January 22-23, February 5-6, February 19-20, March 5-6, March 19-20, April 2-3, April 16-17, April 30-May 1, May 14-15, May 28-29, June 11-12, June 25-26, July 9-10, July 23-24, August 6-7, August 20-21, September 3-4, September 17-18, October 1-2, October 15-16, Oct 29-30, November 12-13, November 26-27, December 10-11.

Non-Production (NONPROD) Environment Maintenance

Non-Production environments will have two (2) separate weekend maintenance windows. The first window is for Asia Pacific customers. The second window is for North America and EMEA customers.

Planned / scheduled weekends for Non-Production maintenance are indicated in blue on the calendar at the top of this page.

Non-Production weekend windows (with specific times) are shown (in blue) below:

Microsoft Windows Monthly restart schedule: 
Enhanced Access DEV (Windows) Application servers must be restarted monthly in order to receive the most current Windows Server O/S updates and security patches. Please note: CCC maintenance notifications are not published for these environments. Windows servers are restarted on the third Sunday of each month between the times of 12:00 AM UTC and 12:00 PM UTC, adjusted for Daylight Savings.

Emergency Maintenance:
In exceptional cases such as critical security patching, the IBM SRE team may need to schedule unplanned emergency maintenance outages outside of a standard Planned Maintenance windows. The SRE team will provide as much advanced notice as possible, however depending on criticality, 5-10 business days advanced notice may not be possible.

Exceptions / Deferrals:
All customer environments are managed to meet multiple security and compliance standards including IBM CISO, ISO-2700x and SOC 1-2-3. IBM initiated planned maintenance is governed by these standards. For this reason, exceptions or deferral requests are generally not available, but will be evaluated on a case by case basis. In order to request an exception or deferral, customers must submit a case via the IBM Support Portal that contains the following information:

• The specific maintenance notification and Change # (if applicable)

• A detailed business justification for requesting the exception or deferral

• If deferral request, the date and time when you would like the maintenance window to occur.
  Ideally, customers should choose an alternate window in one of the timeframes published above.

The SRE team will review this information and get back to you via the case. If a deferral is requested, and it does not fall within one of the alternate windows above, the SRE team will determine if resources can be made available during the date and time requested. We may need to provide an alternative timeframe in which we have the proper staff available to perform the required maintenance.

Change / Freeze period
The Change / Freeze period for year end 2022 is December 17, 2022 through January 2, 2023
During the Change / Freeze window, environments are be available to users and all standard automated processes (such as backups, monitoring, replication etc.) continue as normal. However, coordinated changes to environments via the SRE support team will not be available during this time. Some examples of coordinated changes include, but are not limited to:

• Database configuration (configdb / updatedb)

• Installation of Maximo or TRIRIGA fixpacks or upgrades

• Database backflows from one environment to another

• Running SQL statements or scripts

• EAR file rebuilds and deploys

In addition, environment maintenance and/or planned outages are not scheduled during this period. The SRE Incident Response Team (IRT) will be staffed and on-call to support production environments. It should be noted the Self Service Portal (SSP) will remain available, but is restricted to Non-Production environments only. Production environments are not available in the SSP during the change / freeze period.