The IBM Cloud Delivery Services team has monitoring in place for all sites and infrastructure under our control. These are designed to allow the CDS team to pro-actively respond to service impacting or service threatening events or conditions. When a site is unavailable, or there are infrastructure issues leading to monitor alerts, an ‘Incident Record’ incident record is automatically generated within our Incident Management System.
...
The IRT is organized into a 2-person rotating schedule on 8-hour cycles over 7 days. This means that there are two IRT members for each 8 hour period: a Client Communicator and a First Responder.
CDS uses a regional region based “follow the sun” support model. The IRT schedule is maintained and updated by CDS on a regular basis.
...