Welcome to the IBM SRE Wiki for Maximo and TRIRIGA SaaS
This wiki serves as a central repository for information on IBM SRE services for the following two commercial products:
IBM Maximo EAM SaaS Flex
Please see important information regarding End of Marketing for Maximo EAM SaaS Flex offering hereIBM Facilities and Real Estate Management on Cloud (TRIRIGA) SaaS
For more information on these offerings, please reference Service Descriptions and SLA
For information on the FedRAMP version of these products, please see the FedRAMP Offerings section
For information on Maximo EAM SaaS, also known as Public or Multi-Tenant, this is managed by a separate IBM team. Please see the infocenter link for that offering below:
https://www.ibm.com/support/knowledgecenter/en/SSBLW8/com.ibm.mamc.doc/welcome.html
Commonly used CDS Wiki links:
A new Maintenance & Outage Calendar for 2022 has been added here
To expedite common service requests for non-PROD environments, please use the Self Service Automation portal
To expedite issue resolution, please perform these tasks before opening a support case:
Important Information for IBM Support CasesTo monitor environment performance and to be notified of important messages regarding your SaaS environments, please use the Client Communication Center - CCC
Other Important Links:
Disclaimer: Information provided in this wiki is for informational purposes only. Content is not to be considered part of any existing IBM®️ Maximo or TRIRIGA customer subscription, agreement, license or contract. From time to time, this site may contain technical inaccuracies or typographical errors, and IBM do not warrant the accuracy of any posted information. The information contained in this wiki is subject to change without notice. By visiting this wiki, you consent to use of cookies and other tracking technologies by IBM’s subcontractor, Atlassian, in accordance with the Atlassian Cookies & Tracking Notice found at https://www.atlassian.com/legal/cookies. If you do not consent to the collection of your data by Atlassian at any time, please leave the wiki and delete the cookies and other web-tracking technologies through your browser.