Page Comparison

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• Customer Name
  For example: Acme, Inc.

• Contact name and email address of the person requesting the credit

• The production environment URL that was impacted
  For example: https://acme.maximo.com

• Month and year of the outage
  For example: October 2021

• Start date and time of the outage experienced, including timezone
  For example: Outage Start: 10-1-21 8:00AM AEDT

• End date and time of the outage experienced, including timezone
  For example: Outage End: 10-1-21 11:00AM AEDT

• Total outage minutes being claimed
  For example, a three (3) hour outage would be 60 minutes x 3 or 180 minutes

• Case #'s of any cases related to the outage (Cases numbers are nine digits starting with ‘TS’)
  For example: TS000000000

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