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Determine the impact of the alert or case
Determine the cause of the alert or case
Initiate corrective action if appropriate
Alert the Client Coordinator Communicator if escalation is determined necessary.
The IBM first responder’s priority will be to restore service. The IBM client coordinator communicator is notified if there are any challenges to restoring service. The IBM client coordinator communicator will lead the recovery activities and escalate to any personnel required to resolve the issue, while also ensuring that continuous communication is maintained with the customer throughout the length of the incident.
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