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Customers gain direct access to the Maximo Application Server console via RDP (Windows Remote Desktop) using CDS provided OpenVPN client software. This allows them to connect and login as a standard windows user. Up to five (5) windows user accounts can be created per environment. OpenVPN and Windows user accounts can be requested by submitting case in the IBM Support Community after environment have been provisioned.
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It is important to note that customers will not have Windows Administrator access to the Maximo DEV Application Server. This restriction is required in order for IBM to maintain corporate ITSS cloud security and compliance guidelines. CDS The IBM SRE team configures all DEV accounts with standard windows user access; meaning customers cannot perform the tasks listed below:
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Requests for any of the above tasks requires review and IBM Cloud Delivery Services SRE approval. A case must be submitted in the IBM Support Community detailing the request along with justification.
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Direct access to the DEV database server console (i.e. Linux SSH login) is not permitted. Read/Write access to the DEV database itself is allowed via SQL or related tools from a) the Maximo Dev App Server console or b) Customer remote client workstations via a properly configured OpenVPN account or site-to-site VPN. Setup of VPN access can be requested via service request (case) ticket submission. Database access accounts must then be created by the CDS SRE team in order for customers to connect. For more information on Direct Database Access, click here
SFTP Access
Enhanced Access DEV environments do not have SFTP access. File transfers must be performed using the Remote Desktop Connection (RDC) 'Local Resources' tab.