Tasks currently supported in the self service portal are shown in the table below. Tasks in green are currently available. Jump to the description of a task by clicking on it. Customers will receive email notification when tasks are started and when they are completed.
Please note:
Production (PROD) environments are not available in the Self Service Portal during the annual change/freeze period.
| Non-Production | Windows (DEV) | Production |
Database Tasks | |||
✓ | ✓ | ✓ | |
✓ | Under Investigation | Investigating | |
✓ | ✓ | Investigating | |
✓ | Under Investigation | Investigating | |
✓ | ✓ | ✓ | |
✓ | Under Investigation | ✓ | |
✓ | ✓ | ✓ | |
✓ | Under Investigation | ✓ | |
✓ | Under Investigation | ✓ | |
✓ | ✓ | ✓ | |
Application Tasks | |||
✓ | Under Investigation | ✓ | |
✓ | Under Investigation | ✓ | |
✓ | Under Investigation | ✓ | |
✓ | Under Investigation | ✓ | |
✓ | Under Investigation | ✓ | |
✓ | Under Investigation | ✓ | |
✓ | Under Investigation | ✓ | |
✓ | Under Investigation | ✓ | |
Compliance Reports (Applicable to All Environments) | |||
✓ | ✓ | ✓ | |
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This task will collect Application Server logs from the target environment’s application server(s) and upload the logs to the ECuRep (IBM Support) server.
The requested log start date/time and end date/time can be a maximum of 24 hours apart. You can submit multiple service requests if a log coverage of more than 24 hours is needed.
JVM Dump Collection - (new)
This task initiates a JVM heap dump. You can either select all servers by checking the “all servers” box, or specify JVMs by listing their individual names separated by commas:
For example: MXServer01,MXServer02
The heap dumps are zipped and copied to the corresponding SFTP site. Only one copy of the heap dump zip file will be retained on the SFTP site. Subsequent runs of this task will remove any existing zip files.
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