Overview
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The Self-Service Portal is a tool for you to access and execute selected services against both production and non-production Maximo & TRIRIGA SaaS environments. The Self-Service Portal is comprised of two main parts - the Access Management Tool for administering access requests to your environments, and Self-Service Automation for submitting service requests to run against your environments. Continue reading on to learn more about the portal.
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The Self-Service Portal should be used in lieu of submitting a support case. Before submitting a case, check to see if your issue can be addressed by using the portal. If a case is submitted to execute a request that is available in the portal, the case will be rejected and closed. Please note, as more features are added, the expectation is that this functionality will be used in lieu of submitting individual support cases.
Self-Service Portal Access
To obtain access to the Self-Service Portal, you must have an account in the Access Management Tool. Follow the steps outlined in Obtaining Access to the Access Management Tool to request access.