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At the same time, for production environments, a CDS Incident Response Team (IRT) provides 24/7 critical outage support. The goal of IRT is to ensure our customer's applications are running when they should, and to provide effective and timely customer communication during availability incidents or Severity 1 cases during off hours. IRT is sometimes referred to as the "on call" team.
Please note IRT is not considered standard support. It is for emergency and Sev1 cases only. Please see our Support & Operations section for standard support details and hours of operation.
How is the IBM CDS Incident Response Team (IRT) organized?
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