After you have created and have an IBMid, you must register your IBMid with a valid IBM product along with an associated customer account. This is a one time process that must be completed and submitted to IBM for approval before you can create and submit a case.
Click the appropriate link below (depending on your product):
Register for Maximo EAM SaaS Flex Support
Register for Facilities and Real Estate Management on Cloud (TRIRIGA) Support