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• Customer Name
  For example: Acme, Inc.

• Contact name and email address of the person requesting the credit

• The production environment URL that was impacted
  For example: https://acme.maximo.com

• Month and year of the outage
  For example: October 2021

• Start date and time of the outage experienced, including timezone
  For example: Outage Start: 10-1-21 8:00AM AEDT

• End date and time of the outage experienced, including timezone
  For example: Outage End: 10-1-21 11:00AM AEDT

• Total outage minutes being claimed
  For example, a three (3) hour outage would be 60 minutes x 3 or 180 minutes

• Case #'s of any cases related to the outage (Cases numbers are nine digits starting with ‘TS’)
  For example: TS000000000

Your case and claim will be reviewed by the IBM Cloud Delivery Services SRE team and the IBM Back Office. It will be responded to as soon as reasonably possible.