Detailed In the event of Self-Service Automation or Access Management Tool failure, you can open a support case to engage with the operations team. For Self-Service Automation, detailed log information surrounding the failure will be available in the log tab of the service request. In the event the failure is not due to a problem with the data submitted with the required, you should engage the operations team by opening a case. Use the following links for more information. Please include a request to complete the action required, as well documenting that this action was attempted via the self-service portal.Requesting Support for Facilities and Real Estate Management on Cloud (TRIRIGA)Please read through these logs before submitting a support case to ensure the failure was not due to incorrect information entered in the service request.
Note: Requests will be handled per the Service Description for non-production environments.
Requesting Support for TRIRIGA SaaS
Requesting Support for Maximo EAM SaaS Flex Support
How To Create A CaseRequests will be handled per the Service Description for non-production environments. Issues with the portal are handled on the same service description.