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At the onset of the project, Project manager(s) should determine who from their implementation team will be responsible for submitting case tickets to IBM. A single portal (https://www.ibm.com/mysupport) is used to establish cases for both SaaS environment related issues and product specific issues. It is generally advisable to have a limited number of individuals that can submit cases in order to prevent ticket duplication and better manage updates, followup and closure. Specific instructions on how to establish access to the IBM Support Community for case ticket submission can be found in the Cloud Delivery IBM SRE Services Support section.
3.6 Back End Access
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