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  1. Access the IBM Support Community

    (Note: right click on this link to launch it in a separate browser tab):

    https://www.ibm.com/mysupport

  2. Click Open a case on the top right of the page:

  3.  Sign in with valid IBMid:


    Please note:  If you do not have an IBMid, or your IBMid has not been registered with a valid product and customer account, go to the following link(s):

    How to Create an IBMid

    Register for Facilities and Real Estate Management on Cloud (TRIRIGA) Support

  4. After signing in, the following page will be displayed:


  5.  Populate the required fields ensuring Facilities and Real Estate Management on Cloud (TRIRIGA) is selected for Product and click Submit

  6. Case Creation will be confirmed and case number referenced:


    You will also receive an email confirming the case #:


  7. Click Back to all cases (upper left hand corner) or go to https://www.ibm.com/mysupport/s/my-cases to see a full list of your cases:


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