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  1. Access the IBM Support Community

    (Note: right click on this link to launch it in a separate browser tab):

    https://www.ibm.com/mysupport

  2. Click Open a case on the top right of the page:

  3.  Sign in with valid IBMid:


    Please note:  If you do not have an IBMid, or your IBMid has not been registered with a valid product and customer account, go to the following link(s):

    How to Create an IBMid

    Register for Facilities and Real Estate Management on Cloud (TRIRIGA) Support

  4. After signing in, the following page will be displayed:


  5.  Populate the required fields ensuring Facilities and Real Estate Management on Cloud (TRIRIGA) is selected for Product and click Submit Case

  6. Case Creation will be confirmed and case number referenced:
    Note: The case is a (9) digit number preceded with “TS”


    You will also receive an email confirming the case #:


  7. Click Back to all cases (upper left hand corner) or go to https://www.ibm.com/mysupport/s/my-cases to see a full list of your cases:


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