There are two scenarios for obtaining access to the Access Management tool in the Self-Service Portal. Follow the instructions below for the scenario that best fits your situation.
Scenario 1: New Client
You are considered a new client if a Manager user does not exist in the Access Management tool for the organization you want to request accesses for.
1. To steps below to obtain access to the Access Management tool determine who on your team will be assigned the initial Manager role. Once this user is created they will be able to grant you and other users access to the tool for the organization they are assigned to manage. For more information on the Manager role navigate to the Access Management Application Overview page.
2. Open a support case requesting this user is created in the Access Management tool as the initial Manager for the organization. Include the following information in the support case:
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Item
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Description
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Full Name
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The initial Manager user’s full name.
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IBMid
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The initial Manager user’s IBMid.
If this user does not have an IBMid point them to the How To Create An IBMid page to learn how to create one.
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The initial Manager user’s email.
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Organization
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The organization the initial Manager user will be assigned to.
If you do not know how to open a support case navigate to the following pages to get more information:
Requesting Support for Facilities and Real Estate Management on Cloud (TRIRIGA)
Requesting Support for Maximo EAM SaaS Flex Support
3. The initial Manager user will receive an email notifying them that they have been granted access to the Access Management tool. Once received they can login and grant additional users access to the tool for their assigned organization. For more information on creating new users in the Access Management tool navigate to the How to Create a New User page.
Scenario 2: Existing Client
You are considered an existing client if a Manager user exists in the Access Management tool for the organization you want to request accesses for. If you are not sure if a Manager user exists in the tool and/or who they are you can submit a support case to request this information.
1. To obtain access to the Access Management tool contact a Manager user assigned to the organization you want to submit access requests for. Include the following information with your request:
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Item
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Description
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Full Name
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Your full name.
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IBMid
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Your IBMid.
If you do not have an IBMid navigate to the How To Create An IBMid page to learn how to create one.
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Your email.
2. You will receive an email notification once you are granted access to the toolTool.
Step 1: Create an IBMid
An IBMid is required to login to the Access Management Tool. Create an IBMid by following the steps outlined here.
Step 2: Request Access
A user managing the customer you want access to must add you to the tool. Contact one of the manager users to request they add you to the Access Management Tool.
If you do not know who the manager users are for a specific customer, submit a support case requesting this information.
Step 3: Navigate to the Access Management Tool
Navigate to the Access Management Tool by logging into the IBM IoT Saas Self-Service Portal with your IBMid. Once logged in, select Security > Access Management from the navigation menu.