Obtaining Access to the Access Management Tool

There are two scenarios for obtaining access to the Access Management tool in the Self-Service Portal. Follow the instructions below for the scenario that best fits your situation.

Scenario 1: New Client

You are considered a new client if a Manager user does not exist in the Access Management tool for the organization you want to request accesses for.

1. To obtain access to the Access Management tool determine who on your team will be assigned the initial Manager role. Once this user is created they will be able to grant you and other users access to the tool for the organization they are assigned to manage. For more information on the Manager role navigate to the Access Management Application Overview page.

2. Open a support case requesting this user is created in the Access Management tool as the initial Manager for the organization. Include the following information in the support case:

If you do not know how to open a support case navigate to the following pages to get more information:

Requesting Support for Facilities and Real Estate Management on Cloud (TRIRIGA)

Requesting Support for Maximo EAM SaaS Flex Support

3. The initial Manager user will receive an email notifying them that they have been granted access to the Access Management tool. Once received they can login and grant additional users access to the tool for their assigned organization. For more information on creating new users in the Access Management tool navigate to the How to Create a New User page.

Scenario 2: Existing Client

You are considered an existing client if a Manager user exists in the Access Management tool for the organization you want to request accesses for. If you are not sure if a Manager user exists in the tool and/or who they are you can submit a support case to request this information.

1. To obtain access to the Access Management tool contact a Manager user assigned to the organization you want to submit access requests for. Include the following information with your request:

2. You will receive an email notification once you are granted access to the tool.