In the event of Self-Service Automation failure, you can open a support case to engage with the operations team. Detailed log information surrounding the failure will be available in the log tab of the service request. In the event the failure is not due to a problem with the data submitted with the required, you should engage the operations team by opening a case. Use the following links for more information. Please include a request to complete the action required, as well documenting that this action was attempted via the self-service portal.Requesting Support for Facilities and Real Estate Management on Cloud (TRIRIGA)Please read through these logs before submitting a support case to ensure the failure was not due to incorrect information entered in the service request.
Note: Requests will be handled per the Service Description for non-production environments.
Requesting Support for TRIRIGA SaaS
Requesting Support for Maximo EAM SaaS Flex Support
How To Create A CaseRequests will be handled per the Service Description for non-production environments. Issues with the portal are handled on the same service description.