Detailed log information surrounding the failure will be available in the log tab of the service request. In the event the failure is not due to a problem with the data submitted with the required, you should engage the operations team by opening a case. Use the following links for more information. Please include a request to complete the action required, as well documenting that this action was attempted via the self-service portal.
Requesting Support for Facilities and Real Estate Management on Cloud (TRIRIGA)
Requesting Support for Maximo EAM SaaS Flex Support
Requests will be handled SLA's for non-production environments. Issues with the portal are handled on the same SLA.