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Detailed log information surrounding the failure will be available in the log tab of the service request.  In the event the failure is not due to a problem with the data submitted with the required, you should engage the operations team by opening a case. Use the following links for more information.  Please include a request to complete the action required, as well documenting that this action was attempted via the self-service portal.

Requesting Support for Facilities and Real Estate Management on Cloud (TRIRIGA)

Requesting Support for Maximo EAM SaaS Flex Support

How To Create A Case

Requests will be handled  SLA's for non-production environments.  Issues with the portal are handled on the same SLA. 

Service Descriptions and SLA

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