2.5 Platform and Application Upgrades
TRIRIGA Platform Upgrade
TRIRIGA Platform Upgrades are performed by the IBM SRE team as part of the SaaS contract. If you would like a platform upgrade, submit a case to the IBM Support Community requesting the platform upgrade. Include the environment(s) you would like upgraded, and the approximate timeframe or schedule. You may also be proactively notified by the IBM SRE team that a platform upgrade needs to be performed in order for your environment(s) to remain in compliance. The SRE team will work with you to schedule the upgrade, typically from the lowest environment to the highest, based on a mutually agreeable schedule.
TRIRIGA Application Upgrade
TRIRIGA Application Upgrades are the responsibility of the customer. Per IBM security compliance and guidelines, the IBM SRE team does not have access to login to customer TRIRIGA environments. The application upgrade is performed within the application itself by the customer using the Object Migration Tool. This is typically done by the user 'system' or any user with admin rights. The application upgrade has a direct impact on customized objects that may be changed/overwritten. It is the customer's responsibility to track what objects they have customized in order to review/fix them after the upgrade. The Application Upgrade process is straightfoward and involves downloading a zip file from IBM Fix Central, then validating and importing using the Object Migration Tool.
Customers can obtain an Application Upgrade zip file (also known as Portfolio Data Manager) from the following IBM Fix Central link:
A support and compatibility matrix that contains detail on TRIRIGA Platform and Application versions can be found at the link below:
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