Change Management

This section details how IBM SRE manages change requests. This are typically initiated by customers via case ticket submission in the IBM Support Community. They can also be created by the IBM SRE team internally. For each case there are associated change records and tasks that are created specifying details relevant to the change, along with specific steps to follow.

A case submitted to IBM for a change must include:

  • Client name & environment (Production, Test, other) - Site URL is best to identify the impacted environment(s)

  • Change summary and details

  • Client contact for change coordination

  • Target start date

 

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