Obtaining Access to the Access Management Tool

Follow the steps below to obtain access to the Access Management Tool.

Step 1: Create an IBMid
An IBMid is required to login to the Access Management Tool. Create an IBMid by following the steps outlined here.

Step 2: Request Access

A user managing the customer you want access to must add you to the tool. Contact one of the manager users to request they add you to the Access Management Tool.

If you do not know who the manager users are for a specific customer, submit a support case requesting this information.

Note: If you are new customer and manager users were not created for your customer account during the onboarding process, you must submit a support case designating at least two (2) managers (1 primary, 1 backup) for your customer account. The case must include the email address and first and last name for each of the users. Each email address must have an associated IBMid.

Step 3: Navigate to the Access Management Tool

Navigate to the Access Management Tool by logging into the IBM IoT Saas Self-Service Portal with your IBMid. Once logged in, select Security > Access Management from the navigation menu.