How To Create A Case - Maximo EAM SaaS Flex

Owned by CDS Administrator (Deactivated)
Last updated: Feb 24, 2020
2 min read

  1. Access the IBM Support Community

    (Note: right click on this link to launch it in a separate browser tab): 

    https://www.ibm.com/mysupport


  2. Click the Open a case button on top right of page:




  3. Sign in with valid IBMid:



    Please note:  If you do not have an IBMid, or your IBMid has not been registered with a valid product and customer account, go to the following link(s):

    How to Create An IBMid

    Register for Maximo EAM SaaS Flex Support


  4. The following page will be displayed:

  5. Populate all required (*) fields ensuring Maximo EAM SaaS Flex is selected for Product and click on the Submit Case button:


     

  6. Case Creation will be confirmed and case number referenced:
    Note: Cases are (9) digit numbers preceded with “TS”



    You will also receive an email confirming the case #:




  7. Click Back to all cases (upper left hand corner) or go to https://www.ibm.com/mysupport/s/my-cases to see a full list of your cases:





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