Service Communication Process
- CDS Administrator (Deactivated)
The IBM Support Community is your central portal to communicate any requests, problems or issues you are having for an IBM on Cloud environment. This system is used to submit requests by opening a case, which will be routed and assigned to the IBM SRE team accordingly.
Details on using the IBM Support Community portal can be found in the support handbook for your product:
https://www.ibm.com/software/support/support_guide.html
From the link above, choose one of the following products:
Maximo EAM SaaS Flex
Facilities and Real Estate Management on Cloud (TRIRIGA)
Opening an ticket ensures IBM will have a record of the requests/incidents, and in the case of a critical or Severity 1 incident, will ensure IBM SRE on-call personnel are aware of the problem and can start the process toward resolution of the incident.
IBM will require a list of users who you wish to have access to the IBM Support Community or Service Desk to open tickets on your account. Please provide the first name, last name, and email address of all users. When their account is created, an automated email will be sent to them with instructions on how to access the portal. When users need to be disabled, please submit a ticket indicating the users to be disabled. Only authorized users can request new users or disabling of existing users.
The portal URL is provided by e-mail once users are activated in Service Desk.
For further information please see Operations & Support
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