Client Communication Center - CCC

Client Communication Center

IBM Client Communications Center URL:
https://status.ai-apps-comms.ibm.com

The IBM SRE Client Communication Center (CCC) is the primary communication channel for environment alerts, incidents, maintenance, security and announcement notices for all Maximo and TRIRIGA SaaS customer environments.

It is important that all customers designate members of their staff to log in to the CCC and subscribe to email push notifications in order to receive important information and notice of upcoming maintenance regarding their environment(s).

The CCC shows the status of customer's Maximo or TRIRIGA SaaS environment(s) including overall health status along with performance statistics including user load, web requests per minute, JVM thread and DB connections (ranging from the last 30 minutes to the last 30 days).

Health Status descriptions:

Please Note:
Maximo Enhanced Access DEV (Windows) environments are not monitored and will show a status of (-)

Demos

A quick start demo of how to use the Client Communication Center can be viewed below:

A September 2020 update of Client Communication Center new features can also be viewed below:

Access

Access to the Client Communication Center is managed through the Access Management application supported in the Self-Service Portal. This self service tool allows clients to submit access requests for their environments and revoke accesses they no longer need. For more information about the Access Management application please refer to this link: Access Management

To obtain access to the Client Communication Center, follow the steps in the following link to submit an Access Request: How to Submit an Access Request

Please note an An IBMid and password is required to access the Client Communication Center. If you do not have an IBMid, please sign up for one at: https://www.ibm.com/account/us-en/signup/register.html
Once the IBMid is activated you will receive an email confirmation.

If you have any questions or concerns regarding this process please open a Support Case.

Notifications:

Once you are able to login to the CCC, you can sign up to receive notifications directly via or email or RSS Feed. Further information is provided below.

Email Subscription Important Notes:

Users with access to the Client Communication Center are NOT automatically subscribed. They must subscribe in order to receive email notifications
Select the Subscription button (in the upper right hand corner) to subscribe to notification emails (announcements)
Enter the email address for the user and others who should receive email notifications. This option is provided to enable other members of your organization to still receive email announcements although they may not require access to the IBM Client Communication Center
All emails referenced must be associated with an IBMid
Multiple email addresses can be specified, separated by comma
All announcement types (Alert, Announcement, Incident, Maintenance, Security) are selected by default. Click the down arrow on the ‘Subscribe to’ field to uncheck any announcement types you do not wish to receive. All recipients entered in the Email field will receive the selected types
Read the Privacy Policy terms
Select the Subscribe button
You can also unsubscribe to notifications by using the Subscription button, entering the email address and selecting the Unsubscribe button.

RSS Feed:

Select the RSS feed icon to view feeds and add the URL to your Feed viewer