1.3 Subscriptions
Maximo SaaS Flex customers can opt for an authorized or concurrent user subscription model. In this model IBM owns the software and it is provisioned to the customer as part of the Maximo SaaS Flex subscription for an agreed upon term period. Maximo SaaS Flex subscriptions apply to production (PROD) environments only. Staging Environments (TEST, DEV) are provisioned for non-production limited use and will support up to 30 concurrent users, unless a capacity add-on is ordered for the environment. Each capacity add-on will add resources (Cores, Memory, JVM) to support an additional 30 concurrent users.
A description of subscription options is provided below.
Authorized User
Standard full user subscription where the number of named / registered users is defined and limited
Each individual Maximo user is created in Maximo's security application
Concurrent User
Full user subscription that defines and limits the number of users who can access the system at the same time (simultaneously)
An unlimited number of named users can be created in Maximo's security application
Concurrent user subscription can be no less than 25 users
Concurrent usage is monitored. Customer may be subject to overage charges.
Self-Service User
There is no subscription cost for the service request application (a rough idea of the # of users is required for production sizing purposes)
Any number of users can register and use this application to submit self service work requests
Industry Solutions
Maximo Industry Solutions subscriptions are above & beyond the base user subscription, and are typically for a more limited amount of users. Access to Industry solutions for named users is controlled through Maximo's security application
License Usage
IBM SRE does not proactively monitor customer license usage. IBM Maximo SaaS Flex Cloud customers on v7.6 or greater can configure and view license usage through Maximo's License Usage Monitor application. Further details can be found here:
Disclaimer: Information provided in this wiki is for informational purposes only. Content is not to be considered part of any existing IBM®️ Maximo or TRIRIGA customer subscription, agreement, license or contract. From time to time, this site may contain technical inaccuracies or typographical errors, and IBM do not warrant the accuracy of any posted information. The information contained in this wiki is subject to change without notice. By visiting this wiki, you consent to use of cookies and other tracking technologies by IBM’s subcontractor, Atlassian, in accordance with the Atlassian Cookies & Tracking Notice found at https://www.atlassian.com/legal/cookies. If you do not consent to the collection of your data by Atlassian at any time, please leave the wiki and delete the cookies and other web-tracking technologies through your browser.