1.6 Disaster Recovery
- CDS Administrator (Deactivated)
- Mike Cookson
IBM Maximo SaaS Flex Disaster Recovery (DR)
Disaster Recovery Services are available for production Maximo SaaS Flex environments
All Maximo SaaS Flex customers receive Standard DR.
Customers can opt for Enhanced DR (as an additional service at added cost).
The differences between Standard and Enhanced DR are summarized below.
| Standard DR | Enhanced DR |
Recovery Point Objective (RPO) | 24 hrs | 1 hr |
Recovery Time Objective (RTO) | 72 hrs | 12 hrs |
IBM Cloud Data Centers Utilized | 1 | 2 |
Passive standby system at secondary data center | No | Yes |
IBM DB2 HADR (secondary database) | No 2 | No 2 |
Maximo Application Clustering at primary data center | Yes 1 | Yes 1 |
Live Replication to standby data center 3 | N/A | Yes |
VPN included | No | Yes |
Client Specific Test Plan | No | Yes |
Annual Client Testing | No | Yes |
1 For systems with 100 concurrent users or greater
2 Secondary database available at additional cost
3 If customers are using an Oracle database, the IBM SRE team will enable Oracle Active Data Guard for database replication. Customer must own an Oracle Active Data Guard license.
Standard DR Description (All Maximo SaaS Flex Customers)
For IBM Maximo SaaS Flex Disaster Recovery, large Maximo systems (100+ concurrent users or greater) are configured for Application Server Clustering at the primary data center location. This includes a minimum of two (2) WebSphere Application Servers (PUI and SUI) pointed to a primary production database server (PDB). In the event of a disaster where the primary data center location becomes unavailable, the Maximo Application and Database server would be recovered from backup at a secondary IBM Cloud data center location. IBM will attempt to recover production systems to a separate secondary geographic data center (if available) on a best effort basis. There is no commitment, SLA or set timeline for this component, but the Service Level Objective for RTO is 72 hours.
Enhanced DR Description (Optional - available at an added cost)
Enhanced Disaster Recovery includes all the features of Standard DR above as well as live replication to a pre-configured standby production system located at a secondary IBM Cloud data center. A warm standby production Maximo Application and Database server are provisioned and configured at a secondary IBM Cloud data center location. The DR Application Server (DUI) is updated by the primary (PUI) using file based replication. The DR Database server (DDB) is updated using IBM DB2 HADR * from the primary PDB database server. This way, in the event of a disaster, if the primary data center location is lost, the production system can be recovered at the secondary data center location using the DUI and DDB. This service is available at additional cost.
RPO / RTO Descriptions
Recovery Point Objective (RPO): Acceptable (maximum) amount of time for loss of data
Recovery Time Objective (RTO): Acceptable (maximum) amount of time for system to be unavailable
Note: there is no warranty for RPO / RTO and no service level agreement is available.
RTO for standard DR does not include setting up VPN, sFTP or other integrations.
IBM Business Continuity Management Position Paper
https://www.ibm.com/downloads/cas/81M5VGP7
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