Provisioning
IBM's objective is to provision Maximo and TRIRIGA on Cloud systems within 5-10 business days of their corresponding sales order being placed, approved and fully processed. The overall amount of time can vary depending the number of concurrent or authorized users on the subscription, total number of environments (for example DEV, TEST, PROD), the number and type of industry solutions within each environment and number & type of add-on components (such as Maximo Anywhere, use of an Oracle database or bare metal servers within the environment).
When the sales order is fully processed, and a provisioning form is completed, the SRE operations staff is notified to begin the provisioning process. Application and Database servers are sized and ordered through IBM Cloud. Once provisioned, Maximo and TRIRIGA are installed on the servers using provisioning scripts. Please bear in mind environments are single tenant, meaning customers receive individual, dedicated application and database servers (virtual and/or bare metal) for each environment. This ensures maximum stability, performance and logical separation. Security, domain and DNS registration is also completed during provisioning for each server.
Please note, getting the DNS correct on the provisioning form is critical. This DNS is used to name servers and tie the ordering information through change procedures and our security processes. Changing the DNS after the fact is not a simple procedure. While business conditions change, and the CDS Team will respond, requesting a different DNS because the original DNS requested was not correct will result in additional charges to complete.
When the environments are provisioned and ready, customer will receive a Welcome Kit from IBM with full details on accessing their environments. A sample Welcome Kit can be found here.
IBMers can contact the SRE Project Office for order provisioning, questions or details by emailing the IBM distribution group below:
SaaSIOTPPO/Dallas/IBM
Current Maximo and TRIRIGA SaaS version levels being provisioned are:
Maximo v7.6.1.2
TRIRIGA Platform v 4.5 / Application v 11.5
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