How To Create A Case - Facilities and Real Estate Management on Cloud (TRIRIGA)
- CDS Administrator
Access the IBM Support Community
(Note: right click on this link to launch it in a separate browser tab):
https://www.ibm.com/mysupportClick Open a case on the top right of the page:
Sign in with valid IBMid:
Please note: If you do not have an IBMid, or your IBMid has not been registered with a valid product and customer account, go to the following link(s):
How to Create an IBMidRegister for Facilities and Real Estate Management on Cloud (TRIRIGA) Support
After signing in, the following page will be displayed:
Populate the required fields ensuring Facilities and Real Estate Management on Cloud (TRIRIGA) is selected for Product and click Submit Case
Case Creation will be confirmed and case number referenced:
Note: Cases are (9) digit numbers preceded with “TS”
You will also receive an email confirming the case #:Click Back to all cases (upper left hand corner) or go to https://www.ibm.com/mysupport/s/my-cases to see a full list of your cases:
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