How to Grant a User Access to a Customer

Managers in the Access Management application are able to grant existing users access to the customer they are managing. This process is similar to adding a new user to the Access Management tool. Once a user is granted access to a customer they can submit access requests for that customer. All access requests must be approved by a Manager User for that customer before they are granted.

Follow these steps to grant a user access to the customer you are assigned to manage.

1. Sign into the Self Service Portal:
   https://devops.maximo.com

2. Navigate to the Access Management tool.

   Open

   

    

3. Click on the icon.

   Open

   

    

4. Enter the following information for the user you are granting customer access to. During this process a icon will pop up in the IBM ID field.
   Note: If a icon does not pop up in the IBM ID field this user does not exist yet. Follow the steps in the How to Create a New User document to create the new user. The process of creating a new user will also grant the user access to the customer you are managing.

5. Select the icon. A message will pop up asking if you want to grant the user access to the customer you are managing. Select “Yes”.

6. Return to the List View without saving.

7. The user should now be viewable in your List View and have access to the customer you are managing.
Note: If the user is not viewable in your List View refresh the page.