How to Promote an Existing User to Manage Your Customer

Managers in the Access Management application are able to create new users. These users can be another Manager or Standard User. When the new user is created, they are granted access to submit access requests for the customer the Manager user is managing.

Note: Only users that will be responsible for approving/rejecting access requests should be assigned the Manager role.

If your user role is Manager, follow these steps to make an existing user a Manager for your Customer.

1. Sign into the Self-Service Portal:
   https://devops.maximo.com

2. Navigate to the Access Management application.
   
   

   Open

   

3. If the user does not have access to your Customer, follow the instructions for How to Grant a User Access to a Customer.

4. Once the user has access to your Customer, if they are a STD_USER, then all you need to do is open their access record and change the Role on the Person Information page to MANAGER. This will automatically assign them as a Manager for your customer.

5. If the user is already a Manager for another Customer, then you must first change their Role to STD_USER. You can then change it to MANAGER. This will automatically assign them as a Manager for your customer.