Register for Facilities and Real Estate Management on Cloud (TRIRIGA) Support

1. Visit the following link:
   (right click to open in a new browser tab)
   https://www.ibm.com/mysupport/s/supportaccess
   
   
   

2. Log in using your IBMid:

   Open

   

   
   Note: if you don't have an IBMid, please reference the following link: How to Create an IBMid
   
   
   

3. Privacy Statement may appear. If it does, click I consent
   
   
   

   Open

   

   
   
   

4. After entering your IBMid & password, the following page will be displayed.
   Click on the Request access button:
   
   
   

   
   
   

5.  The following dialog box will appear:
   
   

    

   
   
   
   

6. Be sure the I consent checkbox is checked, then type “Facilities and Real Estate Management” in the Product field. Select Facilities and Real Estate Management on Cloud (TRIRIGA) from the drop down list and click Submit:
   
   
   

    

   
   
   

7. If you are not already registered for Facilities and Real Estate Management on Cloud (TRIRIGA) support, the following screen will appear. Enter the applicable information.
   Ensure Client / account name is populated and click Submit
   
   

    

8. The following dialog will appear. Click Close

    

9. An email notification will be sent confirming your request:
   
   
   

   
   Note:
   Once you request has been submitted, please be patient. It will can some time (up to 24 hours) for IBM to review and approve your request.
   
   
   

10. To confirm your access, login with your IBMid to the Support Access page:
    (right click to open in a new browser window)
    https://www.ibm.com/mysupport/s/supportaccess
    
    
    

11. You should see your product access with a Status of ‘Approved’ under your ACCOUNT:
    
    

 Next Steps:

• Designate member(s) of your staff to subscribe to the Client Communications Center (CCC) in order to receive important information and notifications regarding your environment(s)

• If you need support, create a case to the IBM SRE support team for Facilities and Real Estate Management on Cloud (TRIRIGA)

For additional information on how to navigate the IBM Support Community, please view the following: 

Introducing the IBM Support Community: Open and manage cases

Introducing the IBM Support Community: Search

Introducing the IBM Support Community: Forums