Welcome Kit

Welcome Kit

A Welcome kit is sent to the customer's primary contact shortly after systems are provisioned and made available. The email contains URLs and login information for each environment. After you receive your welcome kit, please change your password(s) as soon as possible. New passwords must be at least 9 characters long and contain at least one of each of the following: upper-case letter, lower-case letter, special character.

If you have not received a welcome kit please contact your IBM salesperson.

Access Support and Open a Case

When you visit the IBM Support Community for the first time, you will need to create an IBMid and Register your Product for Support Services (CDS)

Once you have successfully completed these steps, you can open a support case.

To open a case for Facilities and Real Estate Management on Cloud (TRIRIGA), please reference the following link.

To open a case for Enterprise Asset Management on Cloud (Maximo), please reference the following link.

We encourage you to take advantage of the range of self-service options available to you on our new Support Community. We know you may have other IBM products, and this change may require you to access different portals for different products temporarily. We will continue to onboard products quickly so that you can have a simple, consistent experience.

Media Center

For additional information on how to navigate the Community, please view the following:

Client Communication Center

The IBM SRE team publishes Planned and Unplanned Maintenance notifications for your production systems on the IBM Client Communication Center (CCC).

Operational Services and Support

It is also very important that you familiarize yourself with our operational services and support. Prior to starting your implementation or using your service please read through all of the other material contained in our wiki.