Troubleshooting OpenVPN - RDC Connection Issues

Owned by CDS Administrator
Last updated: Oct 07, 2021 by Ashley Tate
1 min read

Please refer to the list below as a guideline for troubleshooting VPN/RDC connection issues.

  1. Have you disconnected from other VPNs (e.g. IBM VPN) before connecting to the SoftLayer VPN?
    NOTE:  Having multiple VPNs connected will often cause one to fail.

  2. Have you followed the steps for Connecting to IBM Cloud to connect to the Open VPN and confirm that the VPN is running?

  3. Check and provide log output from the OpenVPN client, there should be an option when you right-click the icon in the system tray on Windows.

  4. Check and provide the result of running route print -4 from the Windows command line on the client (with VPN connected)

  5. Check and provide output of ipconfig command from the Windows command line on the client

  6. Check and provide output of tracert 10.x.x.x command from the Windows command line on the client (to your DEV server IP Address)

  7. Can you confirm that you are not trying to connect from multiple machines using the same ID?

  8. Have you restarted your computer and tried to connect again?

  9. Failing above steps, please try reinstalling the OVPN client again from scratch.

If you need to reset your RDC password and/or unlock your account, you can do so through the Access Management tool by following the steps outlined here.

NOTE

OpenVPN is an open-source application and is therefore supported by the community. IBM does not provide direct support (i.e. desk-side IT support) or software support (i.e. bug fixes) for OpenVPN.

All accounts are limited to one connection. You cannot connect from multiple locations using the same OpenVPN account. If you are experiencing frequent disconnects this can sometimes be the cause.

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